This Privacy Policy explains how maju99 collects, uses, stores, and protects the personal data of its members. By registering an account or using the maju99 platform, you acknowledge that you have read and understood this policy.
maju99 ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who registers with or visits the maju99 platform at maju99.app. This Privacy Policy is issued in accordance with applicable data protection principles and describes our practices regarding the collection, processing, storage, and disclosure of personal data relating to our members ("you", "your") and website visitors.
By creating a maju99 account, depositing funds, or otherwise using our Services, you confirm that you have read this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this policy, you must not use the maju99 platform.
This policy applies to all personal data processed in connection with the maju99 platform, including data collected via our website, mobile application, customer support communications, and payment processing systems.
When you create a maju99 account, we collect information necessary to establish your identity and verify your eligibility to use our Services, including:
maju99 records all financial transactions conducted on the platform, including:
We maintain a complete record of your gaming activity on maju99, including all wagers placed, games accessed, session durations, bet outcomes, and betting markets used within the sportsbook. This data is used for account management, responsible gaming monitoring, dispute resolution, and regulatory compliance.
maju99 automatically collects certain technical data when you access the platform, including:
When you contact maju99 support via live chat or email, we retain a record of the communication, including the content of the conversation, timestamps, and the resolution outcome. These records are used for quality assurance, staff training, and dispute resolution purposes.
In connection with our anti-money laundering (AML) obligations, maju99 may collect additional documentation including source of funds evidence, enhanced identity verification documents, and transaction history information beyond standard KYC where risk indicators require it.
| Purpose | Data Used | Basis |
|---|---|---|
| Account creation and management | Identity, contact, verification data | Contract performance |
| Processing deposits and withdrawals | Financial, identity data | Contract performance |
| Age verification (21+ compliance) | Date of birth, identity documents | Legal obligation |
| AML and fraud detection | Financial, transaction, technical data | Legal obligation |
| Responsible gaming monitoring | Gaming activity, session data | Legitimate interest / legal obligation |
| Customer support | Communications, account data | Contract performance |
| Platform security and fraud prevention | Technical, device, IP data | Legitimate interest |
| Promotional communications (opt-in) | Contact data, gaming preferences | Consent |
| Regulatory reporting and record-keeping | All categories as required | Legal obligation |
maju99 does not sell personal data to third parties for commercial purposes. We do not use member data for profiling for unrelated commercial activities.
maju99 processes personal data on the following legal bases:
maju99 shares personal data with a limited number of trusted third-party service providers who process data on our behalf under contractual obligations that require them to maintain equivalent data protection standards. These include:
maju99 will disclose personal data to regulatory authorities, law enforcement agencies, or gaming licensing bodies where required by applicable law or a valid legal order. We will notify affected members of such disclosures where legally permissible to do so.
maju99 does not sell, rent, or trade member personal data to unaffiliated third parties for marketing or commercial purposes.
maju99 will never ask you to share your personal data via unofficial channels. Any communication requesting sensitive personal information from a non-maju99.app domain or email address should be treated as fraudulent and reported to our support team immediately.
The maju99 platform uses cookies and similar tracking technologies to operate the platform, authenticate sessions, and improve the member experience. The categories of cookies we deploy include:
You may manage non-essential cookies via your browser settings. Please note that disabling certain functional cookies may affect your maju99 platform experience. Strictly necessary cookies cannot be disabled as they are essential for secure login and session management.
maju99 retains personal data for the periods set out below, after which data is securely deleted or anonymised:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 7 years post-closure | AML regulatory requirements |
| Financial transaction records | 7 years from transaction date | Financial regulatory compliance |
| Gaming activity records | 5 years from last activity | Licensing obligations, dispute resolution |
| Customer support communications | 3 years from last interaction | Quality assurance, dispute reference |
| Technical / access logs | 12 months from creation | Security monitoring |
| Marketing preferences (consent records) | Duration of consent + 3 years | Consent audit trail |
maju99 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, loss, destruction, or alteration, including:
While maju99 takes all reasonable precautions to protect your data, no internet transmission is completely secure. You are responsible for maintaining the security of your own maju99 login credentials.
As a maju99 member, you have the following rights in relation to your personal data held by us. To exercise any of these rights, contact our data team at [email protected].
Request a copy of all personal data we hold about you. We will provide this within 30 days of a verified request.
Request correction of any inaccurate or incomplete personal data. Some corrections may require re-submission of identity documents.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected. Note that AML and regulatory retention obligations may limit erasure of certain categories of data.
Request that we restrict how we use your data while a complaint or accuracy dispute is being investigated.
Request your personal data in a structured, machine-readable format for transfer to another service provider where technically feasible.
Withdraw consent for optional processing (e.g., marketing communications) at any time via your account notification settings without affecting the lawfulness of prior processing.
The maju99 platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect or process personal data relating to individuals under 21. If we become aware that personal data has been collected from a person under 21, we will immediately delete that data and close the associated account.
maju99 uses mandatory age verification during registration, requiring confirmation of date of birth and, where required, submission of identity documentation. This verification is conducted prior to the activation of any gaming access. Parents or guardians who believe their child may have registered on maju99 should contact our support team immediately for account investigation and closure.
maju99's primary platform infrastructure is hosted within data centres serving the Asia-Pacific region. In certain circumstances, personal data may be transferred to and processed by service providers located in other jurisdictions, including for cloud storage, payment processing infrastructure, and KYC verification services. Where such transfers occur, maju99 ensures that appropriate safeguards are in place, including contractual data protection obligations, to maintain an equivalent standard of protection to that provided under this Privacy Policy.
maju99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform operations. Material changes will be communicated to registered members via email to the registered email address and by a prominent notice on the maju99 platform no less than seven (7) days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the revised policy. You may close your account if you do not accept the updated terms.
For privacy-related enquiries, data subject access requests, or complaints regarding maju99's handling of your personal data, please contact our data protection team:
Email: [email protected]
Subject Line: Privacy Enquiry / Data Subject Request
Response Time: Within 5 business days for initial acknowledgement; within 30 days for substantive responses
If you are unsatisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or the maju99 licensing authority's member protection office.
Every data exchange between your device and maju99's servers is protected by TLS/SSL encryption. Login credentials, payment information, and personal details are never transmitted in plain text across our infrastructure.
maju99 does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data is used solely for operating your account, processing your transactions, and keeping the platform secure.
maju99 respects your right to access, correct, and delete your personal data. Submit a data request via support email and receive acknowledgement within 5 business days and a full response within 30 days.
maju99 does not retain data indefinitely. Each category of personal data has a defined retention period tied to regulatory requirements or operational necessity, after which it is securely deleted or anonymised.
maju99 uses only functional, security, and analytics cookies. We do not deploy third-party advertising trackers. Non-essential cookies can be managed via browser settings without losing core platform access.
When maju99 updates this Privacy Policy in a material way, registered members are notified by email with at least 7 days' notice. You always have the right to close your account if you disagree with changes.
Our support team handles all data protection enquiries promptly. Reach us via live chat 24/7 or email for data subject requests, privacy complaints, or general questions about how maju99 uses your information.
maju99 is for adults aged 21 and above only. Read our full Responsible Gaming and Terms & Conditions for complete membership information.